Here are the answers of some questions that we get asked often.
What is The Luxembourgish Cask Selection?
The Luxembourgish Cask Selection specializes in finding exclusive, unique, collectors' grade, limited edition, special, rare and sometimes even strange independent bottlings of single cask, single malt and blended whiskies.
How are you different than those 'other guys'?
We go to great lengths to find the best and the rarest of the drams and to bring them here for you to taste. Every month, we spent countless hours looking for those unique, exclusive, different, rare and often even strange drams. We enjoy doing that but what we LOVE doing more is bringing those bottles in and tasting the malts! That is why once we find those rare drams, we bring them here and we always make sure that you can taste every single one of them!
What is the Luxe Whisky Tasters Club?
The Club is a group of whisky connoisseurs, collectors, aficionados, and other people who appreciate great exclusive whisky. With their club membership, they receive a monthly delivery of a bottle or a box of small taster bottles. That gives them the opportunity to sample, taste and enjoy delightful whisky every month, from the comfort of their own home. It’s like a night out at an exclusive whisky private membership bar without leaving your home. We invite you to join the club. It's well worth it and is a great experience too!
How does The Club membership work?
Every month we ship you a box of a collectors' grade whisky with all the information you need to have an enjoyable tasting at home. The membership fee depends on your selection of a membership type and is charged to your card every month. It covers cost of whisky and shipping. No additional payments are required. There are no hidden fees or charges.
I want to try the membership to see if I like it? Or even better -- I want to give it to a friend of mine as a present but don't want to pay for them every month.
Then our Gift Membership is ideal for you. You only pay for it for three months and it's a one-time payment, so no recurrent paying there.
Did someone say gifts?
Yes, your membership comes with many complimentary items. They are also yours to keep if you decide to cancel your membership. Check here for more details.
What if I don't want to pay monthly? Can I still hear about your monthly releases?
Yes, you can. Our most exclusive bottles are always reserved for our members but we send out an email once a month with the selection we currently have so everyone can choose from it. To start receiving that email, simply scroll to the end of the page and put you name and email address in the signup form.
Do you do any bulk discounts? I want to enjoy your whisky with all of my friends
Yes we sure do! Please contact us and let us know what you are after. We are happy to help out social clubs, groups of friends or regular tasting nights.
DWhen and how do you ship my order?
Your order is processed right away and we generally ship it out within 5 work days. Membership packages are sent once a month. All orders are shipped registered mail or courier so you can track it at any time. All orders require ID prior to being picked up (because it is alcohol).
How can I cancel my membership?
Easy! Just let us know. Contact us or email us at email@example.com
How can I update the address or pause my membership?
If you need to update your address, pause your subscription or just skip a month, you may do this too. Again, simply contact us or email us at firstname.lastname@example.org
Which countries do you ship to?
We can ship your order to almost every country in Europe, including the UK.
Do I need to be of a certain age to be able to place an order?
Yes. The recipient must be 18 years of age or older and must be there to sign for the delivery. Because of the nature of the products we sell, we must make sure that the recipient is at least 18 years old.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, direct bank transfers and cash on pickup. You can select your preferred method of payment at checkout.
I don't want to give my card details online. Can I still order?
Yes. Place your order and choose pay to pay by bank transfer or cash on pickup. Alternatively you can also simply call us at +352 691 599 199 with your order number to pay over the phone.
Can I order by telephone?
Yes. Please call us during office hours on +352 691 599 199. Our office is open Monday to Friday 9am - 6pm CET.
What happens if my parcel is damaged when it arrives?
In the highly unlikely event that your parcel is damaged, or shows signs of having been tampered with, you should refuse to sign for it and have it returned to us. You should contact us immediately if this happens. If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents and send them to us so we can work out the best way to go about it.
Can I return my order?
Orders that are not damaged can still be returned to us but only in their original unopened packaging and the bottles should be sealed with no signs that they've been tampered with. Upon receiving the bottles back, we will issue a refund for the bottles. We cannot refund shipping costs.
How long will delivery take?
We usually ship your order within 3 days after it has been received. The delivery times depend entirely on your local postal service. On average that takes another day or two.
How secure is shopping in your online whisky shop? Is my data protected?
All transactions made on the our website are secure and are done over a 256-bit SSL secure connection. In addition, we do not store any of your data on our servers -- it is all processed by the credit card processor we use (Stripe and PayPal).